Burke County Register of Deeds
The Register of Deeds is elected in partisan elections every 4 years. The office is the custodian of documents recorded from the beginning of the county to the present day. It records real estate documents, births and deaths. The office also issues marriage licenses, handles notary commissions, military discharge recordings, and provides certified birth and death certificates, and other documents.
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Stephanie A. Norman
1. What experience and skills do you bring to this office?
2. What is the most important issue facing the Register’s office currently?
3. What innovations would you suggest need to be done within the office of the Register of Deeds so that it operates more effectively?
Always maintain your ethics and integrity!
I have over 20 years of proven and successful supervisory and management experience within local government and public service. I have a master’s degree in Public Administration and have held the office of Register of Deeds in Burke County since 2016.
I am a certified Register of Deeds and belong to the North Carolina Association of Register of Deeds. I serve as District II’s Secretary, and I am a member of the state’s Vital Records Committee, Automation Technology Committee, and Constitution/By-Laws & Resolutions Committee.
There are two key points that I believe a public servant and/or an elected official should practice each and every day:
1.) Never compromise your professional ethics and integrity
2.) Never lose sight of the reason you are there…to provide the best possible service you can to the people you serve.
I stand for the following:
Vision- I am committed to continue working with all of our community partners to further the advancement of the Register of Deeds office.
Equality- I work cooperatively to accomplish the common goal of being ethical and impartial to everyone we serve.
Customer Service- Customer Service is a priority. I take pride in my job and I am committed to treating all people in a courteous, respectful, and professional manner. I expect the same from my staff.
Accountability- I strive to be accountable to the citizens of Burke County by being a county office that is effective, cost efficient, and a leader in customer service.
There are several important issues facing the Register of Deeds office currently, so it is difficult to only name one. However, COVID-19 certainly is an issue that we continue to face. We are having to continuously assess our daily operations and adjust them to meet the required social distancing requirements and the public’s expectations of our office. At the same time, measures had to be taken to ensure that my staff did not get sick. While we have been successful in learning new ways of doing business to meet those demands, we have also lost revenue as a result of COVID-19. Anytime there is a risk of a loss of revenue in an office it should be monitored closely and addressed accordingly. I believe we have made the necessary changes and are prepared to address any further impacts of COVID-19.
Since taking office in 2016, we continually review our policies and procedures to ensure we are being as efficient and effective as possible, as well as constantly seeking new ways to do our jobs better. I have implemented several new procedures and programs for greater efficiency and effectiveness. I am most proud of our Electronic Tax Portal. This allows our office to electronically send documents to the tax office to obtain a tax certification stamp and be electronically returned to our office to be recorded. Prior to developing the Tax Portal, customers had to physically go to both offices which are three blocks apart.
We are currently in the process of setting up remote video capabilities through Zoom and Cisco WebEx for completing Notary Public Oaths and Marriage License Applications. This will be offered on a temporary emergency basis due to COVID-19.
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