I would accomplish the professional development goal with a two-pronged approach. First, by enrolling the staff in the Tennessee State Board of Equalization certification and education program as provided by law. The second phase would be to enroll them in the International Association of Assessing Officers professional education designation program and encourage all employees to acquire relevant certifications and designations.
The technology improvement goal would be accomplished by a thorough review and assessment of current systems to identify areas needing improvement.
Because I have a thorough understanding of what types of technologies are needed to assist staff, I would be able to make the best and most cost-effective choices.